How to complain

If you're not happy with our products or service, please let us know:

By phone

0345 602 22 22

If you have a hearing impairment, please use Textphone

08457 32 34 36

By email

colleys@halifax.co.uk

By post

Colleys Customer Service Unit
PO Box 846
Halifax
HX1 9RD

In order for us to resolve your complaint as quickly as possible, please include the following information in your letter or email:

  • The full property address including postcode – if you are emailing please include “complaint” in the subject
  • As much information about the complaint as you feel able to give
  • Are there any particular actions you wish us to take to resolve your complaint? If so, please include them
  • We may need to contact you by phone to discuss the details of your complaint, so it’s important that you tell us the best telephone number and the most convenient time to contact you.